Unable to Pay When Buying Coins Through a Third-party Transaction?

When users buy coins in the Hibt buy/sell currency trading area, they encounter situations where they are unable to pay. What should they do? You can refer to the following operations:

1. The buyer cannot complete the payment

1. When paying via WeChat/Alipay, it prompts a risk and cannot transfer money.

You can contact the seller in time for communication through the IM function of third-party ChipPay, and make payment through other methods.

Note: If you cannot reach an agreement with the seller after communication, or you are still unable to pay, you can cancel the order and place a new order, or seek help from customer service staff.

2. Bank card cannot complete payment

If your bank card's daily transfer limit exceeds the limit, you can also contact the seller through ChipPay's IM function in time to communicate to see if the payment method can be changed.

Note: It is recommended that you make transfer payments directly through the corresponding bank's APP or online banking, and try to avoid using third-party payment platforms.

3. The seller does not provide a valid payment method

If the payment method provided by the seller is wrong or invalid, such as insufficient digits in the bank card number or garbled card number, payment cannot be made.

You can contact the seller and ask him to provide another account number and then complete the payment. If the seller is not contacted, you can cancel the order. This situation will not affect your subsequent transactions.

2. Unable to contact the seller

Method 1: You can contact the seller through ChipPayIM, send a message or contact Hibt manual customer service to follow up and resolve the issue.

Method 2: You can cancel the order and place a new order.

Method three: You can complain to Hibt customer service, especially if you have already paid and the seller cannot be contacted without releasing the coins.

Operation path: Click [Customer Service Icon] [Complain to Customer Service] in the upper right corner of the homepage to appeal the problem you encounter to customer service for processing.

3. The seller asked for a running water balance sheet, but the running water balance review failed.

When buying coins, the seller (merchant) may ask for a screenshot of the bank card transaction. Please actively cooperate with the seller to complete the verification. This helps ensure the security of the funds of both parties. Just like a bank requires that the account used for the transaction must be a real-name one, the transaction may not be completed without completing the transaction verification.

If your transaction review fails, the order may be canceled by the seller (merchant). You can change the payment method or account and place a new order. If you continue to fail the transaction review after placing an order again, it is best to try again the next day. Coin operations.

You can also seek help from Hibt customer service: open the Hibt APP homepage, click the customer service icon - [Talk to Customer Service], edit and send your question.

Notice:

If you frequently cancel orders multiple times on the same day, your permission to buy coins will be restricted. Therefore, if you are unable to pay due to problems with the seller, you can file a complaint with customer service, which will not affect your permission to buy coins.