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Announcement Regarding Resolution of Settlement Delays and Special Benefit Support for HIBT Event Contracts

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Hibt
  • Updated

Dear Users,

Due to a sudden surge in traffic and concentrated trading requests, some users experienced brief settlement delays for Event Contract orders between 21:45 and 21:58 (UTC+8) on March 23, 2026.

I. Progress and Resolution

  • Technical Intervention: Upon identifying the situation, the HIBT technical team immediately intervened to troubleshoot and resolve the issue.

  • Current Status: All platform functions have returned to normal, and the settlement process for delayed orders has been fully completed.

  • Asset Security: This incident strictly affected the timing of settlement processing. User asset security, order records, actual transaction outcomes, and final settlement results remain unaffected. All orders have been processed according to actual execution data and established platform settlement rules.

II. Special Benefit Support Arrangement

Following a comprehensive evaluation by the HIBT team, we have decided to provide special benefit support to all affected users:

  • Eligibility: Users affected between 21:45 and 21:58 (UTC+8) on March 23, 2026.

  • Support Policy: Support is provided to all affected users regardless of their profit or loss status during the specified period.

  • Distribution Status: The special benefit support has been distributed prior to the release of this announcement.

  • Funding: All related funds for this support are fully covered by the HIBT Platform Reserve Fund.

III. System Optimization Commitment

HIBT remains committed to platform stability and user experience. In response to this brief delay, we have implemented the following:

  1. Link Monitoring: Enhanced monitoring and verification of all relevant system links.

  2. Performance Optimization: Continuous improvement of system capacity and settlement efficiency under high-concurrency scenarios.

  3. Environment Assurance: Dedicated efforts to provide a more stable and seamless trading environment for our users.

Thank you for your continued understanding and support of HIBT.

If you have any remaining questions regarding your order status, please contact HIBT Official Customer Service immediately. We will verify and process your inquiry as quickly as possible.

 

Hibt Team

2026-03-24

 

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